Outsourced Field Sales
Shitje në Terren
We visit retail locations on your behalf: presenting products, explaining commercial offers, building retailer relationships, collecting orders and maintaining ongoing sales communication.
B2BField sales and commercial representation in Kosovo
Your Products.
Our Network.
Growing Sales.
Expand your business in Kosovo with professional commercial representation and outsourced field sales services. We help you introduce products, acquire new business customers, and develop your retail sales network — without the need to build your own in-house field sales team.
Monthly fee + commissionTransparent reportingPilot projects possible
About us
An independent partner for your sales in Kosovo
ARBA is a new field sales and commercial representation agency, set up to help manufacturers, importers and distributors sell their products in Kosovo.
The agency is being established on practical experience in commercial field sales. We work as your external sales partner: taking your products to retailers, building long-term relationships and reporting clearly on what is happening in the market.
Our philosophy is simple: personal communication, clear terms, flexibility and measurable objectives that we define together.
At launch, the agency operates as a small, independent business, with one field sales professional directly managing commercial operations. That means you always speak with the person actually working on your products.
Personal communication
One point of contact, fast responses and open conversation.
Flexibility
Services tailored to product, territory and budget.
Transparency
Clear written terms and honest reporting.
Clear objectives
Every engagement starts with agreed indicators.
Our services
Everything your product needs to reach retailers
Eight services that can be combined according to your product, territory and objectives.
Commercial Representation
Përfaqësim Tregtar
Your professional local presence in Kosovo: we represent your products, communicate offers, negotiate within authorised limits and coordinate potential business partnerships.
Market Entry
Hyrje në Treg
We identify potential retail partners, evaluate relevant sales channels, present new products and gather early feedback to support initial market penetration.
Customer Acquisition
Gjetja e Klientëve të Rinj
We identify and approach potential B2B buyers — shops, boutiques, beauty salons, supermarkets and other suitable commercial outlets.
Retail Network Development
Zgjerimi i Rrjetit të Shitjes
We build and maintain a network of retailers and business customers, expanding into additional cities and territories according to the agreed plan.
Order Collection & Coordination
Menaxhimi i Porosive
We collect orders from business customers and forward them to you for confirmation, invoicing and fulfilment. Inventory, delivery, payment collection and returns are only covered if agreed by contract.
Sales Reporting
Raportimi i Shitjeve
Transparent reports on visits, new contacts, presentations, orders, verified sales and retailer feedback — at a frequency set by your agreed package.
Market Feedback
Analiza dhe Reagimet nga Tregu
Field observations on positioning, customer preferences, price perception and competitor presence. This is observational field feedback, not formal market research.
How it works
Five steps from first conversation to sales in the field
1
Initial Consultation
We learn about your products, target customers, market objectives and operational needs.
2
Sales Strategy
We define the territory, sales channels, target outlets, activities and performance indicators.
3
Commercial Agreement
We agree service fees, commission, responsibilities, duration and reporting — in writing.
4
Field Sales Execution
Approved retailer visits, product presentations, customer acquisition and order coordination begin.
5
Reporting & Optimisation
We review activities, results, retailer feedback and opportunities for improvement.
Why work with us
Flexible sales capacity, without building a team from scratch
No extra hiring
No need to recruit a full-time field sales employee for the contracted activities.
Flexible capacity
Outsourced sales capacity that adapts to your needs and stage.
Transparent structure
Fees and commission are clear and defined in writing.
Direct communication
Speak directly with the person representing your products in the field.
Practical field support
Hands-on work in the field: visits, presentations, orders.
Tailored coverage
Territory is defined by product, objectives and agreement.
Clear reporting
Agreed objectives and regular activity reports.
Test demand first
A way to test the market before expanding internal operations.
We do not guarantee a specific sales volume or specific cost savings. Results depend on the product, pricing, market demand and agreed terms.
Industries
Product categories we can represent
Industry coverage depends on product suitability, applicable regulations and the commercial agreement. Packaged food and beverages may be considered subject to relevant regulations.
Perfumes & fragrances
Beauty & cosmetics
Personal care
Household & cleaning products
Consumer goods
Retail accessories
Other suitable commercial products
Cooperation model
A simple, transparent model
Monthly Service Fee + Sales Commission
Monthly feefor agreed activities
+
Commissionon verified sales
Our cooperation model combines a monthly service fee for agreed activities with a commission based on verified sales results. Each proposal is tailored to the products, territory, number of visits, and commercial objectives of the client company.
Commission basis is defined by contract
- Confirmed orders
- Invoiced sales
- Collected payments
- Net sales excluding VAT
- Or another agreed basis
The agreement also covers
- Cancellations and refunds
- Discounts
- Commission payment timing
- Customer attribution
- Duration and territory
Simplified illustrative map
Territorial coverage
Based in Kosovo, expanding by agreement
The agency is based in Kosovo. Coverage is built gradually according to capacity and client needs — we do not promise full nationwide coverage from launch.
Currently served
Planned expansion
On request, by agreement
PrishtinaPrizrenPejaGjakovaMitrovicaFerizajGjilanPodujevaVushtrriFushë KosovaLipjanDrenasSuharekaRahovecMalishevaKamenicaVitiDeçanIstogKlinaSkenderajKaçanikDragashShtime
Coverage of any area is subject to availability and agreement. Tell us which territory interests you in the inquiry form.
Business inquiry
Tell us about your products
Complete the form and we will contact you for a no-obligation initial consultation.
What happens next
- We review your products and territory
- We contact you for an initial consultation
- We prepare a tailored proposal
- Nothing is binding before a written agreement
FAQ
Frequently asked questions
Can't find your answer? Write to us through the inquiry form.
What is outsourced field sales?
It is a model where a company engages an external partner to visit retail outlets, present products and collect orders, instead of employing its own field sales representative.
How does the agency work?
After an initial consultation, we define the strategy and territory, sign a commercial agreement and start working in the field. You receive regular reports according to the agreed package.
Can you represent several products?
Yes. We can represent several products from the same company, as well as several non-competing companies, subject to capacity and contractual terms.
Do companies need to hire employees?
Not for the activities contracted with us. Your company remains responsible for functions we do not take on, such as invoicing or fulfilment, unless agreed otherwise.
How is the monthly service fee calculated?
The monthly fee depends on territory, number of visits, product category, workload and reporting level. Every proposal is prepared individually.
How are sales commissions calculated?
The percentage and basis are agreed in writing — e.g. on confirmed orders, invoiced sales, collected payments or net sales excluding VAT. The contract also covers cancellations, returns, discounts and payment timing.
Which cities do you cover?
The agency is based in Kosovo. Current and planned areas are shown in the coverage section; coverage of other areas depends on capacity and agreement.
Who handles invoicing and product delivery?
Usually your company. We collect orders and forward them to you for confirmation, invoicing and fulfilment. Inventory, delivery, payment collection and returns are not assumed automatically — they are defined by contract.
Can international companies cooperate?
Yes. International companies looking to test or enter the Kosovo market are welcome. Import, customs and product-regulation matters remain the responsibility of the company or its importer.
Is there a minimum contract duration?
Duration is set in the commercial agreement. For most products we recommend a period long enough to build retailer relationships.
How are sales results reported?
Through regular reports with agreed indicators: visits, new contacts, presentations, orders, verified sales, feedback and recommendations. Frequency depends on the package.
Can companies request an initial pilot project?
Yes. A pilot with a limited territory and duration is a good way to test market interest before a broader engagement.
Contact
Let's talk about your products
Business email — coming soon
Phone
Business phone — coming soon
Location
Kosovo
Hours
Published once confirmed